Family and Child Connect (FaCC)

Supporting Queensland families

Family support services are helping families sooner, supporting them to provide a safe family environment for children to grow and thrive, reducing the need for child protection services.

Aboriginal and Torres Strait Islander Family Wellbeing Services (FWS)

Aboriginal and Torres Strait Islander Family Wellbeing Services make it easier for Aboriginal and Torres Strait Islander families in communities across Queensland to access culturally responsive support to improve their social, emotional, physical and spiritual wellbeing, and build their capacity to safely care for and protect their children.

The Aboriginal and Torres Strait Islander community controlled services collaborate with a wide range of universal and specialist services, and with each individual family, to plan and provide a tailored and coordinated response to their specific needs.

Family and Child Connect Services enquiries closed

Source: Department of Child Safety, Seniors and Disability Services.

  1. Data is for the year ending the reference date (12 months of data).
  2. Counts the number of enquiries closed for Family and Child Connect during the reporting period.
  3. Aboriginal and/or Torres Strait Islander: A family is identified as Aboriginal and/or Torres Strait Islander if one or more people attached to the case are identified as Aboriginal and/or Torres Strait Islander.
  4. Non-Aboriginal and/or Torres Strait Islander: A family where no people attached to the case are identified as Aboriginal and/or Torres Strait Islander or their Aboriginal and/or Torres Strait Islander status is unknown.
  1. Enquiry closed: Once an enquiry is completed and the type of response required is determined the enquiry is closed. These response types can include: 
    • provision of information and advice
    • provision of referral information
    • active engagement with the family required
    • report to Child Safety.
  2. Family and Child Connect: Family and Child Connect (FaCC) are funded non-government community-based intake and referral services that helps families to care for and protect their children at home. Family and Child Connect support vulnerable families by assessing their needs and connecting them with appropriate support services.